Privacy Policy

At Franklin Iron Works, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information. Please read this policy carefully to understand our practices regarding your data.

What Information We Collect

We limit collection of personal information to only what is needed to deliver superior service and operate our business efficiently. Here are the main types of information gathered:

Contact Details: Name, mailing address, email address, and phone numbers voluntarily provided to create an account, place orders, or contact customer service.
Payment Information: Billing and payment details such as credit/debit card numbers and expiration dates as needed to process payments for purchases.
Order Information: Details about products ordered, quantities, shipping, and billing to fulfill and track orders.
Communications: Contents of emails, online chats, phone calls, or other communications with our representatives.
Website Usage: Data about traffic to our site and how it is utilized, such as pages visited, time on site, links clicked, and site performance.

We do not collect sensitive information such as Social Security Numbers, personal financial data, or private health details. Any personal information gathered is with your consent and knowledge.

How We Use Information

The personal information we collect is used in the following ways:

Fulfilling Orders: We use name, address, contact and payment details to process, ship and confirm orders.
Customer Service: We access contact information and order details to respond to inquiries, address issues, and provide warranty services.
Marketing Communications: With your consent, we use contact info to send product updates, announcements, special offers, and other promotional materials. You may opt-out anytime.
Improving User Experience: We analyze site traffic patterns and how visitors navigate our site to improve site design and functionality. Individuals are not identified.
Legal Obligations: We may disclose information if required for audits, compliance with regulations, or legal requirements.

Information is only used for the purposes stated in this policy. We do not sell or rent personal data to external parties.

How Information is Protected

At Franklin Iron Works, safeguarding customer and visitor privacy is a priority. We implement the following security measures:

Data is stored in encrypted databases accessible only by authorized staff.
Computers, networks, and websites are protected by industry-standard security software, protocols, and monitoring.
Employees handling sensitive data undergo privacy and security training and follow strict confidentiality standards.
Payment information is transmitted through PCI compliant payment gateways that encrypt data over SSL connections.
Physical documents with personal information are shredded after use.

While we follow stringent precautions, no data security measures can fully eliminate all risks. We cannot guarantee complete protection from threats despite our best efforts.

Cookies and Tracking Technologies

Our website uses cookies (small text files stored in site visitors’ browsers) and similar technologies such as web beacons. These help provide and improve our services by:

Enabling basic site functionality like page navigation, access to secure areas, and shopping carts.
Storing preferences like locale and currency.
Tracking anonymous data like number of visitors, pages viewed, and conversion rates to analyze site traffic and improve the site.
Synchronizing login and displaying personalized content by recognizing you when returning to the site.

You can disable cookies in your browser if desired, but this may impair core site functionality.

Third Party Services

We may utilize third party services like shipping carriers, payment processors, or marketing platforms. They will access only the personal information needed to perform those limited services.

We vet third parties to ensure data privacy and security standards meet our policies. We do not allow them to use data for their own purposes or share it with external parties.

External Websites

Our site may contain links to external sites not operated by Franklin Iron Works. Those sites are beyond our control and not covered by this privacy policy. We recommend reviewing the privacy policies on external sites.

Children’s Privacy

Our products are designed for adults. We do not knowingly collect personal data from children under 18 without parental consent. If you believe your child has provided information to us, please contact us so we can promptly delete their details.

Your Data Rights

Individuals submitting personal information to Franklin Iron Works have the following rights regarding their data:

Access: You may request details of the personal data we hold and how it is processed.
Correction: If any information is inaccurate, you may request to have it updated or corrected.
Deletion: You can ask us to delete your personal data from our records.
Restriction: You may restrict how we process or disclose your information.
Objection: You can object to certain types of processing such as direct marketing.
Portability: We will provide you a copy of personal data you submitted to transfer to another service.

To make any requests regarding personal data, please contact us via the information below. Please note we may take steps to authenticate identity before fulfilling data requests.

For inquiries related to this privacy policy or data practices, please contact:

Franklin Iron Works
Attn: Privacy Officer
123 Main St.
Franklin, TN 37064
[email protected]
1-800-123-4567

If you have complaints regarding our privacy practices, you may contact relevant regulating authorities, such as your local data protection commissioner.

Changes to This Policy

As our services evolve, we may revise this Privacy Policy to reflect updates in data practices. We will post any revised policy here for your review. For significant changes, we may also notify you by email or other means. The most current version of the policy will always be posted on our website. Please check back periodically for updates.

This Privacy Policy was last updated on January 1, 2023.