The following terms and conditions apply to use of the www.franklin-iron-works.com website and purchase of products offered by Franklin Iron Works. Please read them carefully before proceeding.
Using Our Website
- The content on www.franklin-iron-works.com is owned by Franklin Iron Works and meant for informational use only. It should not be redistributed or reused without express written permission.
- While we aim to keep our site information up to date, specifications for products offered are subject to change without notice. Images may differ from actual products. Please contact us to confirm details for items you wish to purchase.
- We make reasonable efforts to ensure site accuracy, but cannot be held responsible for any errors, omissions, or outdated information. Please notify us if you become aware of incorrect content.
- Our website utilizes cookies to enable core functionality and analyze site traffic patterns. You may disable cookies in browser settings but this can impair your use of the site.
- By using our site or purchasing our products, you consent to the collection and use of information as detailed in our Privacy Policy. Please review the policy carefully to understand data practices.
- We reserve the right to modify or discontinue our website at any time without notice. We cannot guarantee the site or its contents will always be available.
Purchasing Products
- All sales through www.franklin-iron-works.com are final. We do not accept returns or exchanges except for warranty claims. Please choose carefully as we cannot offer refunds if you change your mind or make an incorrect selection.
- Product pricing and availability are subject to change without notice. Items in your cart are not reserved until checkout is completed.
- You must be at least 18 years old or use only with the involvement of a parent or guardian if you are a minor.
- We charge tax for orders based on state and local sales tax rates applicable at the shipping address. Taxes are added at checkout.
- Shipping fees will be calculated and displayed based on your shipping address and method selected during checkout prior to completing your transaction.
- You are responsible for providing a valid and deliverable shipping address. Additional charges will apply for redelivery or address corrections.
- Once an order is placed, you will receive an order confirmation by email with details and tracking information when available. Please allow up to 10 business days for delivery.
- We reserve the right to cancel, modify, or combine orders at any time. If we cancel an order after you have been charged, you will receive a full refund.
Payments
- All transactions are processed in U.S. dollars. We accept Visa, MasterCard, American Express, Discover, PayPal, and valid gift cards as payment methods.
- Card payments are collected at the time you place your order by our trusted payment processor. Your information is transmitted through secure encryption technology.
- You represent that you are the authorized account holder for any payment method used. We reserve the right to seek validation of charges if issues arise.
Warranties
- Most products sold on www.franklin-iron-works.com come with a 1 year manufacturer warranty protecting against defects in materials and workmanship. Some collections feature an extended 3 year warranty.
- Warranty coverage is limited to repair or replacement of the defective product. Warranty repair/replacement will be determined at the manufacturer’s sole discretion.
- Normal wear and tear, damage from misuse or improper care, customized or modified products, and showroom products are excluded from warranty coverage.
- Proof of purchase indicating the purchase date must be presented to obtain warranty service.
- For eligible warranty claims, contact our Customer Service team to open a case and obtain return authorization before sending back defective items. Return shipping costs may apply.
Use of Products
- Franklin Iron Works products are designed for residential and commercial indoor use only unless expressly stated as outdoor fixtures. Using lights outdoors or in wet locations will void the warranty.
- All installation must comply with local electrical codes and be completed by a licensed professional electrician. Non-compliant installation can be dangerous and voids product warranties. We provide guides for reference but they do not substitute a professional installation.
- Carefully read all safety notices, instructions, and mounting hardware that come with products. Improper mounting, maintenance, or use can create safety hazards.
- We assume no liability for damage or injuries resulting from improper product handling, installation or use. Modifications made to products also void warranties.
- Certain materials like glass may have variances and imperfections that do not affect functionality but are indicative of hand-crafted production. These are not covered by warranty but normal for these fixtures.
Intellectual Property
- All content on www.franklin-iron-works.com including product designs are copyrighted material owned by Franklin Iron Works and protected by U.S. and international copyright and trademark laws.
- No material may be copied, reproduced, modified, republished, downloaded, posted, transmitted, sold or distributed without prior written permission from Franklin Iron Works.
- Customers agree to use site content only for purchasing and researching products offered on our site. You may not exploit materials for any competing commercial purpose.
Limitation of Liability
- Franklin Iron Works disclaims any liability for special, incidental or consequential damages sustained from use of products or information provided on our website to the fullest extent permitted by law.
- We do not accept liability for any damages arising from use of our site or products in violation of these terms and conditions.
Governing Law
- These terms and conditions shall be governed under the laws of the state of Tennessee and the laws of the United States of America.
- Any disputes arising from these terms or use of products/services provided by Franklin Iron Works that cannot be resolved directly will be brought before the state or federal courts for the district of Tennessee for resolution.
Changes to Terms
- We reserve the right to update or modify these terms and conditions at any time without prior notice. The current version will always be posted on www.franklin-iron-works.com.
- Any changes will take effect immediately when posted online. Orders placed after changes are posted signify agreement with the revised policy. Please check back frequently for updates.
- Contact us if you have any questions about these terms and conditions. By using our website or purchasing our products, you affirm acceptance of these terms.
Contacting Us
If you have any questions or concerns about these Terms and Conditions, please contact:
Franklin Iron Works
123 Main St.
Franklin, TN 37064
(800) 123-4567
[email protected]
Thank you for shopping with Franklin Iron Works!
